Need Help?
We're here to help with any questions or problems
Contact
If you have any problem, question or suggestion, write to us at:
We will respond to your inquiry as soon as possible.
How Can We Help You?
These are some of the topics we can assist you with:
Technical Issues
The app is not working properly, errors opening, installation problems.
Story Content
Questions about stories, themes, or educational content.
Audio and Recordings
Problems with audio playback or custom recordings.
STAR Content
Difficulties accessing exclusive newsletter content.
Suggestions
Ideas to improve the app or new features you'd like to see.
Useful Information to Help You Better
To resolve your inquiry more quickly and effectively, please include in your email:
Device
Model and operating system (e.g.: iPhone 13, Android 12)
App Version
You can find it in the app Settings
Detailed Description
Explain what happens, when it occurs, and what you were doing
Screenshots
If possible, attach images of the problem
Steps to Reproduce
How we can make the problem happen again
Response Time
We normally respond within 24-48 business hours. During high demand periods, it may take a bit longer.
Thank you for your patience and for helping us improve Semillita.